Frequently Asked Questions
Are your facilities safe?
All of our facilities are only accessible with a personalized access code, are well lit and have cameras throughout. In addition, our staff performs multiple facility inspections to ensure equipment is working properly, no lease violations are taking place and all units are locked properly. We take a very proactive approach to security!
Do you offer vehicle storage?
Yes, we offer storage for cars, boats, campers, RV's and trailers. Please call us and provide us with the length of your vehicle so that we can give you pricing and availability. Please keep in mind, the vehicle must be in working condition. The process to rent a parking space with us includes providing current registration and current insurance information along with drivers license information. The name on all pieces of this information must be the same.
What items do you prohibit from being stored?
Illegal substances, perishable or food items, explosives, paint, varnish, thinner, gasoline and/or any other highly flammable materials may not be stored at any of our facilties under any circumstances.
Do you have any units with electric?
Yes, our Hinckley facility offers units with electric. Lease holders are subject to an electric deposit and monthly electric fee. Please call us for availability.
What do I need to do in order to move in?
We are currently offering online move ins and we may also assist you by phone. All of the forms you may need can be found in the "Forms" drop box on the homepage. Please call our offices to inquire about which forms apply to your specific needs or to reserve a unit and have the move in link emailed to your for completion.
When is my due date?
Due dates are based on move in dates and therefore are different for each tenant. The date your rent it due is the same day of the month that you orginally moved in on. 10 days prior to your due date, you will receive an invoice via email.
How can I pay?
Payments can be made by money order, check and debit/credit card. Payments can be made through auto pay, via mail and left in the dropbox. Payments may also be made through our automated phone system or our online portal. If you need assistance setting up your online account, please call us and we will happly assist you.
Why do you require insurance?
Since tenants care enough about their belongings to store them, we believe the items are worth insuring. While the company has insurance to insure the property, we do not cover the contents inside of the unit.
Why am I being charged $9 a month for insurance when I selected the private insurance option upon move in?
If you selected the private insurance option upon move in, but failed to provide our office with your insurance declaration page as proof of insurance, it is likely that you were automatically enrolled in the insurance program we offer. These terms were agreed to in the move in process and email reminders would have been sent to you to notify you of the upcoming change. The insurance charge can be removed from upcoming invoices, which will cancel the policy by providing proof of your private insurance.
Why should I choose Leader Storage instead of another facility?
We believe the decision of where to store your items is not one that should be taken lightly and we want to be your first choice! We conduct routine maintenance at all of our facilities along with daily inspections of the facilities, cameras and gate logs to ensure that our facilities are secure. Our facilities are well lit and have cameras throughout. All of our facilities are at ground level and offer asphalt for an easy move in and out. Our team members are proactive and responsive! When we receive customer feedback, we take it seriously and we are always looking for ways to improve the customer experience. Our prices are fair and competitive! We encourage you to shop storage out as you would any other product and services!
I measured the inside of my unit, why does it not equal the area advertised (i.e. 10 x 10?)
All of our units are measured from the outside of the unit and fall within the industry standard for measuring. Our unit sizing is approximate for this reason. We encourage those who are interested in renting with us to view the space prior to the move in process to ensure that it meets their needs.
I moved out, why am I still being billed?
We require written notice for all move outs. To allow our staff plenty of time to review your account, cancel any automatic payments, etc. we kindly ask that your notice be 7 days priors to move out. Please complete an Intent to Vacate Form which can be found in the Storage Tools drop down menu on our homepage, in the Welcome Folder provided to you or outside of our offices in the flyer box. This form can be emailed to us or left in our drop boxes. As soon as we receive the completed paperwork, our office will process the move out accordingly. Until this form is received, your lease will remain active and therefore the account will accrue charges.
My rent is not that late, why am I locked out of the facility?
If you are locked out of the facility, it is because there is balance on your account. Keep in mind, if you have more than one unit, if you are past due on one unit, you will be locked out of all your units. Once payment is made your access will be granted again and if there is an overlock on your unit, it will be removed by our staff or you will be provided with instructions on how to remove it yourself. These instructions can be found on a tag connected to the overlock. To prevent any lockouts, please make on time payments for the full balance on the account.
Where can I dispose of my trash from my unit?
There are no trash bins at our facilities. All trash must be taken with you or for bigger jobs please consider using a trash removal service like JDog Junk Removal. They can be reacked at (844) 438-5364.
Can I leave my vehicle parked in front of my unit while I leave the facility for other errands? No, to allow plenty of room for other tenants to access their units and for the safety and security of all, vehicles may only be left in front of a unit while moving in or out or while you're in your unit.
Can I bring my pet with me?
No. We treat our facilities with pest control that is unsafe for animals.
I am experiencing financial troubles, what do I do? Remain in contact with us and we will do our absolute best to work with you.
What are your office hours and are you open to the public? We work out of one centralized office located at our Valley City location, but are often traveling beweeten facilties. For this reason, we are not open to the public. We are available by phone from 9 AM to 5 PM Mon. through Fri. and from 9 AM to 1 PM on Saturdays. If we miss your call, please leave a voicemail and one of our team members will call you back shortly.
I called during your office hours and got the voicemail, why?
It is likely that if we missed your call, we were assiting other customers or at one of the facilities doing routine maintenance and inspections. We strongly encourage you to leave a voicemail and one of our team members will return your call as soon as they are back at their desk and available.
Who is responsible for snow removal at the facility and why is it icy?
We do our absolute best to work closely with our snow removal professionals to ensure that snow is removed in a timely and reasonable matter. However, please know that because the plows cannot get too close to the buildings, there will be snow pushed in front of drive up accesible units. We also do not salt in order to prevent the metal buildings from rotting. This may cause inconveniences for which we apologize for. Please plan accordingly and feel free to borrow our shovel located near the doors of office inside of the gate if needed.